Frequently Asked Questions

Everything you need to know about shopping for home and construction supplies at BigMat Malta.

What are your delivery options within Malta and Gozo?

We offer standard and express delivery services across Malta and Gozo. Delivery charges are calculated based on the weight of the items and the delivery location, with free delivery available on orders exceeding a specific threshold.

Can I return unused construction materials?

Yes, unused and unopened items in their original packaging can be returned within 15 days of purchase, provided you have a valid receipt. Please note that custom-mixed paints and specially ordered items are non-refundable.

Do you offer professional consultations for large projects?

Absolutely. BigMat Malta provides expert consultations for large-scale construction and renovation projects. You can visit our showroom or contact our sales team to discuss technical specifications and bulk pricing.

What payment methods do you accept online?

We accept all major credit and debit cards, including Visa and Mastercard. We also support local banking transfers and mobile payment options for a seamless checkout experience.

How can I track the status of my order?

Once your order is processed, you will receive an email confirmation with a tracking number. You can use this number on our website to see the real-time status of your delivery.

Are the products covered by a warranty?

All power tools and appliances sold at BigMat Malta come with a standard manufacturer's warranty. The duration and terms vary by brand, typically ranging from one to two years.